Viktor
I am one of a handful of trained mental health counselors in my country. I am very concerned about the lack of affordable and available mental health services, especially for young adults and adolescents. Is artificial intelligence (AI) hype or help?
Thank you for asking such a thoughtful question. Around the world young people are struggling with loneliness, anxiety, and fear, and suicide has become a growing statistic. The need for mental health services exceeds the supply since the number of affected individuals is growing and the number of trained counselors is very small. Your community’s situation is not unique. In this space of deep need, people are asking whether artificial intelligence— the new “chatbot companions” that can talk with us anytime—might be part of the answer.
Our reply is both hopeful and cautious: AI can be of help, but we should understand what it is and what it is not and employ it for its benefits while avoiding its pitfalls.
Unlike a counselor with a crowded schedule, an AI app is available at any hour of the day or night. For a teenager who wakes in the night with anxious thoughts, having something immediately responsive can feel like a lifeline. These programs also cost far less than professional therapy. And for those who feel judged or silenced when they speak to adults, a chatbot can feel like a safe place to pour out their hearts without fear of criticism. So long as there is electricity, internet, and cell service, these tools are often accessible even in resource-limited communities.
But there is more to the story. The potential for problems with AI chatbot counseling is real. An AI chatbot is not a true friend. It may say “I care about you” or even “I love you,” but those are only words written into or generated by its programming. Furthermore, an AI mental health “therapist” cannot respond to the promptings of the Holy Spirit. Their words, however soothing they may be, do not come from someone who knows the young person’s heart. Worse still, AI has no responsibility when life is on the line. Unlike trained counselors, these tools may not recognize a cry for help. Added to this is the fact that most AI platforms are built by companies whose goal may be to keep people using their product, not to heal them. That can mean endless soothing talk that avoids the harder work of growth, change, and accountability.
It is also important to remember that AI does not always give reliable and culturally sensitive answers. Because it generates responses by predicting patterns in language, it can sometimes produce biased or even completely wrong information. Experts call these mistakes “hallucinations.” In everyday matters this might cause only confusion, but in critical or emotional situations the results can be harmful or misleading. And finally, we must admit: the scientific evidence is still thin. One strong study shows promise, but that is far from enough to entrust our children’s well-being to machines.
So is AI hype or help? We would say it can be a help, but only as a bridge—something to hold a young person steady until a real human being can step in with presence, love, and responsibility. It can never replace the counselor, the parent, mentor, pastor, teacher, or friend. In reality, no matter how many institutions or remedies we create, true healing is grounded in caring relationships. It is the work that we do with our hearts, in sympathy with the hearts of those we seek to benefit, that is most successful.
We must not forget or overlook the biblical fact that “God is our refuge and strength, a very present help in trouble” (Ps. 46:1). He is the original and genuine ever-available counselor and comforter, and it is He who gives His children the ability to help while He heals. Real comfort and hope flow through living relationships— with God and with each other.
Our counsel, then, is to keep AI in its proper place. Be clear with the youth that it is a tool, not a friend. Encourage them to use it alongside—not instead of—real conversations with caring people. And as communities of faith, let us not allow technology to excuse us from our calling. The church must continue to train, support, and send out more human counselors, mentors, and compassionate leaders who will walk beside our young (and not-so-young) people in love and truth.
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Zeno L. Charles-Marcel, a board-certified internist, is the director of Adventist Health Ministries at the General Conference. Peter N. Landless, a board-certified nuclear cardiologist and General Conference Adventist Health Ministries director emeritus, is also a boardcertified internist.
